Thursday, June 24, 2004
Offensive Stupidity |3:13 PM| Yesterday I was being called repeatedly by a woman demanding the toner be replaced in her printer, which also had fax capabilities. The woman was complaining of print quality issues, that portions of the pages were not being printed.
I had a tech go out, and swap the toner, but this did not resolve the issue. The real issue was that there was white-out covering parts of the scanner from documents this woman had put into it. When she tried to fax documents out to other people, parts of them were not scanned, so the recepient would have blank areas on their faxes.
This woman thought that the blank areas of sent faxes were being caused by a lack of toner in her local printer.
Earlier today I dealt with a printer by talking a woman through how to fix the issues she was having. She still demanded that I send someone out. I told her I couldn't, that were no problems with the printer. She insisted it needed to be "service" or "overhauled". I told her to call me when she had a new problem, and she replied that I wasn't listening, that I had no empathy in my voice when speaking to her.
I paused, as she had managed to offend me. This pure idiot, this pathetic wretch would not believe that I had taken care of her issues, and was insisting that I continue to waste my time, and the time of others, and when I refused insulted me deeply. I know that if I had replied in the way I wanted, I would have been fired. I put her on hold, and then sent out a technician. Had I continued to explain to this woman why this was pointless, I know I would have lost self control.
Edit: Upon reflection, I guess I didn't have any empathy in my voice when speaking to her. Her requests were so alien, so purely foolish, that I could not identify with any of her motivations. I had no empathy for her, nor do I want any. I still took this as a personal insult, and I still hope she drowns in the vicera of her loved ones.
Offensive Stupidity |3:13 PM| Yesterday I was being called repeatedly by a woman demanding the toner be replaced in her printer, which also had fax capabilities. The woman was complaining of print quality issues, that portions of the pages were not being printed.
I had a tech go out, and swap the toner, but this did not resolve the issue. The real issue was that there was white-out covering parts of the scanner from documents this woman had put into it. When she tried to fax documents out to other people, parts of them were not scanned, so the recepient would have blank areas on their faxes.
This woman thought that the blank areas of sent faxes were being caused by a lack of toner in her local printer.
Earlier today I dealt with a printer by talking a woman through how to fix the issues she was having. She still demanded that I send someone out. I told her I couldn't, that were no problems with the printer. She insisted it needed to be "service" or "overhauled". I told her to call me when she had a new problem, and she replied that I wasn't listening, that I had no empathy in my voice when speaking to her.
I paused, as she had managed to offend me. This pure idiot, this pathetic wretch would not believe that I had taken care of her issues, and was insisting that I continue to waste my time, and the time of others, and when I refused insulted me deeply. I know that if I had replied in the way I wanted, I would have been fired. I put her on hold, and then sent out a technician. Had I continued to explain to this woman why this was pointless, I know I would have lost self control.
Edit: Upon reflection, I guess I didn't have any empathy in my voice when speaking to her. Her requests were so alien, so purely foolish, that I could not identify with any of her motivations. I had no empathy for her, nor do I want any. I still took this as a personal insult, and I still hope she drowns in the vicera of her loved ones.
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