Monday, March 25, 2002
|2:27 PM|
Wow. That last set of calls was like being back at roadrunner:
Cec: "[implicit set of instructions]"
Cust: [Acknowledges the instructions]
End of call
Next call
Cust: Hi! I [oppossite of implicit set of instructions], should I [do the implicit set of instructions] instead?"
Cec: "Yes. And reboot."
Cust1: "Reboot?"
Cec: "Yes. Reboot"
End of call.
Next call:
Cust1: "I'm still having problems...."
Cec: "did you reboot?"
Cust1: "Not yet."
Cec: "Go ahead and reboot"
End of call
Cust1: "It's not working"
Cec: "did you [implicit set of instructions]?"
Cust1: No, I [exactly what I told them not to do under any circumstance]."
Cec:[Gargled, choking noise]. "Okay, let's [implicit set of instructions"]
Cust: "Oh my! It's working now!"
End of call.
I should be more clear though, it was actually more like 8 calls, over 3 hours. It was so stupid I was stunned. I could not believe a human being could be so dense as to keep not doing what I said would fix the problem, and continue to do exactly what wouldn't work. It's like driving your car into a closed garage door over and over again, and asking someone why the door isn't opening. Then of course, you don't listen to them when they say "press the door opening button on the remote" reverse, and then accelerate right back into the door. Over and over. Reverse, slam! Reverse, Slam!
I don't know how that woman manages to drive a car to work without getting killed by sticking a bread knife into the toaster while jumping in a bathtub during a lightning storm. Cust: "It's not starting!" *ZAAAAP*
How did this person get born? Why didn't the sperm get lost on the way to the egg? And, since it's obvious at least one got there, how did they bamboozle their way in? "Hey baby, I hear you need your cable TV repaired. Duuuuuh"
Christ.
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//That should close up the previous year.
///Say this is the swap from 2001 to 2002, that should close up the 2001 links.
///Problem is, we also need to close up the final month links too.
/// echo '